Hotel review manager that grows your business
AI-powered review management that takes 2 hours a month, never misses a negative review, and helps you get 12% more bookings. All reviews in one place, replies in 30 seconds.
For hotels, bad reviews might be the biggest threat to the business
At the same time, most hotels can’t keep up: only ~33–40% of reviews get a response, and thousands of hours are burned every day writing replies manually.
- 40%of hospitality reviews get any reply at all
- 65%of guests are more likely to book a hotel that responds to reviews
- >40hrsare wasted per month on reviews manual monitoring per hotel
- +14%occupancy rate rise for hotels that respond to reviews within 24 hours vs. those responding after 2 days
Meet Guestiks, your review management co-pilot
Guestiks transforms your review management routine into simple workflow. It protects your reputation, eliminates review chaos, and helps you turn every piece of feedback into more bookings. AI-powered, simple to use, built for busy hotel teams.
simplify your review management
One inbox
for all reviews
for all reviews
Stop juggling six browser tabs and spreadsheets. See every review from Booking.com, Google, Expedia, TripAdvisor, and direct surveys in a single smart inbox.
✅ Never miss a review again
Automatic aggregation across all platforms with instant alerts for negative reviews.
✅ Respond 10× faster
AI drafts replies in your brand voice in seconds, so your team can review, copy and publish in 30 seconds, without thinking from scratch.
✅ Save labor time and costs
Save 40+ hours of management and employees time monthly with a clear workflow.
✅ Never miss a review again
Automatic aggregation across all platforms with instant alerts for negative reviews.
✅ Respond 10× faster
AI drafts replies in your brand voice in seconds, so your team can review, copy and publish in 30 seconds, without thinking from scratch.
✅ Save labor time and costs
Save 40+ hours of management and employees time monthly with a clear workflow.
with fast replies and actions on guest reviews
Turn higher ratings into higher revenue
Better reviews mean more bookings and higher rates. Respond quickly and professionally, and your reputation starts selling for you.
✅ Boost conversions by 12.6%
Fast, professional responses to reviews increase booking conversion across all OTAs.
✅ Charge higher rates
76% of travelers will pay more for hotels with better review scores, and a 1-point increase lets you raise rates by up to 11.2%.
✅ Climb OTA rankings
Responding consistently improves your visibility and ranking on Booking.com, Expedia, and Google, putting you ahead of competitors.
✅ Boost conversions by 12.6%
Fast, professional responses to reviews increase booking conversion across all OTAs.
✅ Charge higher rates
76% of travelers will pay more for hotels with better review scores, and a 1-point increase lets you raise rates by up to 11.2%.
✅ Climb OTA rankings
Responding consistently improves your visibility and ranking on Booking.com, Expedia, and Google, putting you ahead of competitors.
with Guestiks trends & complaints analytics
Spot problems early and fix them fast
Don't wait for one complaint to become ten. Guestiks analyzes every review to identify recurring issues — noise, breakfast quality, check-in delays — and alerts you with actionable insights so you can fix what's broken before it damages your reputation.
✅ Identify problems automatically
See which operational issues (cleanliness, staff, amenities) are mentioned most often and require immediate action.
✅ Stay strong against competition
Get action-ready insights: identify your hotel strengths and vulnerabilities against competition, as well as areas for improvement.
✅ Turn feedback into action
Export insight reports or send tasks directly to your team (housekeeping, front desk, maintenance) to close the loop.
✅ Identify problems automatically
See which operational issues (cleanliness, staff, amenities) are mentioned most often and require immediate action.
✅ Stay strong against competition
Get action-ready insights: identify your hotel strengths and vulnerabilities against competition, as well as areas for improvement.
✅ Turn feedback into action
Export insight reports or send tasks directly to your team (housekeeping, front desk, maintenance) to close the loop.
Yes, review management can be that easy and that beneficial
We believe, tech should be there to help, not to bring a pack of useless features at overprice.
And we made Guestiks this way: easy and comfortable to use in daily routines, with features that hoteliers actually request from us.
And we made Guestiks this way: easy and comfortable to use in daily routines, with features that hoteliers actually request from us.
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Multi-channel review aggregation -
AI-powered reply drafts -
Smart inbox with prioritization -
Sentiment & topics analysis -
Team workflows & tasks -
Manage reviews from any device
ROI: Generate €28,000+ annually with Guestiks
*For a 30-room hotel with €100 average daily rate, current review score: 8.2/10, current response rate: 30%.
- 💶 Respond to 95% of reviews within 24 hours → +12.6% conversion to bookings
💶 Improve score to 8.5/10 → +3% ADR
💶 Save 10 hours/week on manual review
monitoring → €200/week staff cost savings
📊 20x ROI in Year 1
FAQ
We tried to answer the most frequent questions here. If you couldn't find an answer to your question, don't hesitate to drop us a line at a@guestiks.com
Guestiks pulls all your online reviews into one inbox, drafts on‑brand replies with AI, and highlights trends and complaints so you can fix problems before they hurt your rating.
Guestiks is built for independent hotels, small chains, boutique properties, and serviced apartments that don’t have big marketing teams or complex IT.
If you receive regular reviews on OTAs or Google and want better ratings, faster responses, and clearer insights, Guestiks is a good fit.
If you receive regular reviews on OTAs or Google and want better ratings, faster responses, and clearer insights, Guestiks is a good fit.
We currently support Booking.com, Google, and TripAdvisor on the Standard plan. New platforms are added over time, and you can tell us which channels matter most for your property.
Guestiks connects through secure, official integrations or API connections where available, or via authorized logins you provide.
You choose which accounts to link, and you can disconnect any channel at any time from your settings.
You choose which accounts to link, and you can disconnect any channel at any time from your settings.
Most hotels are fully set up in under 30 minutes: connect your accounts, choose your languages, and define your brand voice. You can follow a simple self‑service onboarding, or our team can walk you through everything on a short call (just write as at a@guestiks.com).
Guestiks works standalone today and can be used without a PMS integration.
Yes! You define your brand voice (formal or informal, friendly or business‑like), preferred phrases, and what you never want to say.
Guestiks then generates drafts that match this style and the guest’s language, and you can adjust settings anytime.
Guestiks then generates drafts that match this style and the guest’s language, and you can adjust settings anytime.
Faster, consistent responses improve your ratings, OTA rankings, and guest trust, which are all proven to increase conversions and allow higher room rates.
By managing more reviews in less time and fixing recurring issues sooner, you can win more bookings without increasing your marketing spend.
By managing more reviews in less time and fixing recurring issues sooner, you can win more bookings without increasing your marketing spend.
We store your data on secure servers with encryption in transit and at rest, and restrict access to authorized staff and systems only.
We follow GDPR principles, process data only to provide the service, and can remove or export your data on request.
We follow GDPR principles, process data only to provide the service, and can remove or export your data on request.
You always own your reviews, response texts, and analytics data. Guestiks only processes this information on your behalf, and you can export or delete it if you decide to stop using the service.
Pricing
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© Guestiks 2025-26
a[at]guestiks.com
Guestiks is a review management platform that protects your reputation,
eliminates review chaos, and helps you turn every piece of
feedback into more bookings.
